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Have you ever arrived at your hotel only to be told that you didn’t really book a room there? If so, you might have thought that you were getting forgetful, thinking that you’d secured your room when really you hadn’t. The truth may be something else entirely. You might be a victim of hotel overbooking.
Many hotels allow their rooms to get overbooked. What this means is that they allow more people to book rooms than the number of rooms that they actually have available. If the actual number of people who books rooms shows up to claim those rooms, some of them aren’t available. The hotel may try to turn you away. This is overbooking.
Hotels choose to overbook for a couple of reasons. For one thing, it’s rare that everyone who books a room is going to show up. The hotel assumes that a few people will cancel and that they won’t end up having a problem accommodating everyone who shows up for a room. Secondly, and perhaps more importantly, the hotel can maximize its profits this way. If people do cancel then the hotel charges them a cancellation fee for a room that they’d already planned to give to another paying customer, effectively getting paid twice for one room. In fact, this practice can be so profitable to hotels that there are entire educational courses devoted to teaching hotel management how to do it!
hotel is not actually very likely to own up to the fact that it overbooked the rooms. This would be bad for business. Instead, hotels will use a series of excuses to make it seem as though it’s not really their fault that you aren’t going to get the room that you had planned on getting. Here are some signs that you are a victim of overbooking:

* The hotel tries to tell you that it’s your fault that you’re not getting a room. Common excuses hotels will use when turning you away due to overbooking include saying that there’s no room booked under your name, that you must have accidentally booked the room at another location, that your credit card was denied or that you canceled or never confirmed your room. If you’re sure that you booked the room properly then you’ve probably become a victim of overbooking.
Whether you travel all the time for business or just do so once or twice a year on vacation, where you stay can make the difference between a great trip away from home and one that is not so great.

The leading hotel chains tend to offer fairly predictable services and quality levels at each of their properties. Some lodging companies and franchisors, like Hyatt, Hilton, Marriott, Starwood, InterContinental, Choice, and Cendant feature several brands, each catering to a different lodging market. Others, like Best Western, feature more diverse properties and levels of service under one brand. Lodgings are often grouped into five rated categories, ranging from 5-star luxury hotels and resorts to 1-star budget hotels and motels.
The best way to choose a hotel is to list your lodging requirements, and then search for hotels that will meet them. For example, if you are traveling on business and need access to the latest technology and communication gear in order to interact with the home office, your needs are going to be quite different from the family of four who puts a pool and game room on the top of their priority list. Most hotels have web sites that provide expansive photos and descriptions of their amenities, so you can determine whether the hotel is suitable before you book your room. Travel web sites also do a great job of rating hotels and giving unbiased views of their pros and cons.
You may also want to consider whether you belong to any hotel rewards program. Whether you travel a little or a lot, hotel reward programs are a great way to make traveling work for you. Hotel reward programs are free to join, can be managed online, and allow you many ways to earn and redeem rewards. Best of all, people who belong to frequent flyer programs can often add their points to their miles. While some programs, like Choice Privileges, apply to a group of hotels, others, like the reward programs at Hilton or Marriott, are specific to those chains.

On this site, HotelReviews.us, you will find a list of top luxury hotels, a selection of leading lodging and travel guides, plus convenient directories and ratings of leading hotel chains with properties in the USA. If you are looking for suite accommodations or plan to visit an area for an extended stay, please visit our companion Suite Hotels website.
Enjoy the superior amenities of the Wyndham and Courtyard by Marriott hotels in Gettysburg. Our superb hotels are uniquely located on the Gateway Gettysburg hotel-dining-entertainment campus. Take a dive in the luxury indoor swimming pool and revive in spa whirlpools. Enjoy gourmet dining at 1863 Restaurant, Old Eagle Grill and Garibaldi’s Ristorante and exclusive entertainment at Gateway Theaters; home of the largest digital movie screens in the USA.
# Request a voucher to stay at the hotel in the future. If the hotel overbooked you then they are profiting. Don’t let them profit off of you. Let them know that you are concerned about overbooking and that you want a show of good faith in the form of a voucher for a future stay.
# Write a letter. If you do get sent away from a hotel due to overbooking then you should make sure to let the management know through a letter that you’re not pleased with the situation.
# Add comments to community review sites. It’s worth it to add your two cents and experience to sites like Yelp. Hotels that get frequent complaints about overbooking will stop having people book with them and they will have to fix their ways.